I just want to take a quick second to let you know that the service we received today for our dock plates was excellent! The guys you sent were very friendly and quite efficient, between the time I called you and actually having the dock plate fixed was extremely quick.
Great service! Thank you very much!
I just wanted to let you know that the dock install went off without a hitch. I don’t remember the guy’s name that was here but please pass on to him he did a great job. The only time he stopped was when I went out to bug him. Make sure you keep him because this type of guy doesn’t come along very often. Again, a great job by him.
I placed an initial order yesterday on-line – and it was delivered today – just like things are supposed to happen.
I got an actual phone call from your Customer Service people to say that one item (First Aid Kit) was back ordered, and that it would be in next week.
WOW!! That’s great service. I asked them to see if you can bring this kit by next time you’re in the neighborhood.
Was hoping you could pass on my sincere appreciation to Duncan and his Manager for the outstanding service he provided to us this week! The other day when our box maker went down Duncan immediately understood the impact of not having it was to us, in my opinion he did everything possible to minimize the downtime, even calling me a couple times to advise on the status of the parts and when he would be in to work on it. After installing the new parts today he stayed with one of our employees for some time to fine tune the machine even further. The Box maker is working great again thanks to Duncan!
I wanted to say thank you for the service. Kevin and the workers were very professional on this job. I have nothing but positive comments. The job was done in a very safe manner and before the target date. I am very glad we chose your company for this job and I will be contacting you soon for the repairs on the pallet rack. Thanks again.
Sorry I did not get the chance to return your phone call on Friday, Brian. However, Thursday's installation of the 7 bays of racking at STEP Energy in Blackfalds went very well. Kevin and Kilroy did a fantastic job. The install began with a safety meeting, and your team communicated effectively on how the install would go, and the details of the set-up. They were helpful and answered all questions and concerns.
Thank you for following up.
Thank you very much for your quick and helpful assistance with getting this order. We have an important function next week and we needed these items by Monday. You know as I do Wilkuro is backed up by four weeks on their orders and you both managed to get us what we needed.