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Reliability & Peace of Mind from the HÄNEL channel partner network

Capital equipment is defined as a tangible asset with a significant acquisition cost and a useful life of more than two years. At such an expense, the decision to purchase capital equipment can be quite an investment in and of itself. Some of a customer’s biggest concerns, especially involving capital equipment such as an automated storage and retrieval system, are its reliability, service response time and parts availability if their machine is down.

Hänel storage systems work reliably and failure-free. However, should a malfunction arise, the Hänel redundancy systems can be engaged. This is most apparent in the Lean-Lift vertical lift module, with its Expanded Safety Bypass (ESB) that allows the user to safely operate the lift despite a malfunction. It’s like having an onboard spare parts package for your vertical storage unit.

The ESB isn’t meant to operate forever, though…A service tech should be called. Fortunately, Hänel has a solution there as well.

Hänel has an extensive network of authorized technicians strategically located throughout North America, through Channel Partner Technicians and Certified Service Partner Technicians, as well as our own field service personnel. Hänel’s Channel Partner network is an extension of Hänel itself. These professionals undergo a rigorous education and certification process to master their craft, and are the only individuals permitted to install and maintain Hänel machines.

Cam | industrial’s certified technicians can be counted on for field service activities such as:

Installation | cam|industrial’s technicians will ensure that our systems are correctly installed and fully operational from the start, which will establish a baseline and standard for all future operation.

Preventive Maintenance | To avoid unwanted downtime, a series of corrective and proactive activities will prevent malfunctions from occurring, through inspections and the replacement of worn parts before they fail.

Safety Inspections | We recommend a yearly safety inspection to ensure that our equipment conforms to regulations governing safety and performance, and customers can realize lower maintenance costs and a longer equipment lifespan. A key rule is ANSI Standard MH24.2 for annual safety inspection requirements.

Hänel, and by extension our Channel Partner network, recommends a program that includes two preventive maintenance exams and one yearly safety inspection. Contact cam|industrial today for more information. 

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increase floor space, inventory accuracy & productivity with automated storage and retrieval solution.

With a flexible design approach and a wide range solutions available, we can tailor a system to suit your application. We also provide engineering & design, training, parts, inspections and preventative maintenance scheduling and 24-hour assistance.

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Industrial Equipment financing

cam|industrial offers a turnkey solution for your equipment financing needs. We will consult with you to determine a solution that suits your requirements and work with EconoLease to provide financial assistance. Contact us today to get started.